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Code of Conduct

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Introduction
At The Floater, we are committed to providing a safe, professional, and respectful environment for our clients and staff. This Code of Conduct outlines the standards expected during the provision of drone services.

Professionalism

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  • We conduct our drone services with professionalism, respect, and attention to detail.

  • Our team will arrive on time, dress appropriately, and adhere to all agreed-upon terms of service.

  • Communication with clients and stakeholders will be clear, transparent, and courteous at all times.

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Safety

  • Safety is our top priority during all drone operations. Our pilots are certified and trained to follow aviation regulations and safety protocols.

  • We will not fly drones in unsafe conditions or restricted areas without the necessary permits.

  • Clients and event attendees must adhere to all safety instructions provided by our team during the service.

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Environmental Responsibility

  • We are committed to minimizing our environmental impact by using energy-efficient drones and adhering to responsible flying practices.

  • We respect natural habitats and wildlife during shoots, avoiding any disruptions to the environment.

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Respect for Privacy

  • We respect the privacy of individuals and properties during drone operations.

  • We will not capture footage of people, places, or activities without prior consent unless part of a public event or venue.

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Zero Tolerance for Harassment

  • The Floater has a zero-tolerance policy toward any form of harassment, discrimination, or bullying. This applies to both our staff and clients.

  • Any incidents of inappropriate behavior must be reported immediately and will be handled with strict measures.

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Confidentiality

  • Any private information disclosed during the service (such as client addresses or event details) will be kept confidential and not shared without prior consent.

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Adherence to Local Laws

  • We comply with all local laws and regulations regarding drone usage, including obtaining any necessary permits for specific areas or events.

  • Clients must notify us of any restrictions related to their event or property.

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Dispute Resolution

  • In case of any disputes or misunderstandings, we encourage open and respectful dialogue.

  • If a resolution cannot be reached, The Floater reserves the right to involve a third-party mediator or take legal action if necessary.

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